Frequently asked questions (general)

What is Javena?

Javena is a webstore concern and we are specialized in (online) retailing.
Some of our specializations are:

Want to know more about Javena, such as how and when we were founded? Then take a look at our About Us page.

How can I contact you?

You can contact us in several ways. For example by email, telephone or via chat on WhatsApp. See our contact page.

Tip: the contact options (with links) are also in the footer, at the bottom of every page of our website ;)

Normally we can be reached during office hours (on workingdays from 09:00 to 17:00). But feel free to send us an email or a WhatsApp outside of those hours, you might still get an answer.

Where are you located?

We are located in Fijnaart (North Brabant). You can find the exact address on our contact page.

Please note that you can visit us by appointment only, we do not have a physical store (yet).

Do you have customer service?

Yes we do, we believe good service is very important. Please visit our customer service page for information, questions and complaints.

Where can I find the terms and conditions?

These can be found on our page 'Terms and conditions'. They can also be downloaded in pdf format.

Do you have a privacy statement?

Absolutely, as a privacy statement is a mandatory part of the AVG (General Data Protection Regulation). This law came into effect in 2018.

You can find our Privacy Statement here.

Where can I sign up for the newsletter?

To stay informed by mail about various issues, discount offers and blogs sign up for our newsletter here.

Do you have your own blog page?

We do! If you enjoy reading our blogs, go to the Javena Blog page.

What are the friends of Javena?

By "Friends of Javena" we mean all of our partners, regular customers and anyone who cares about Javena. As a Friend of Javena you enjoy many benefits such as (standard) discounts, a mention on our website and/or other nice extras.

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